FAQs
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What is a Certificate of Analysis and how do I read it?
A CoA is an official lab document that verifies your peptide’s quality. Key sections: Purity ([99%]+), Identity (confirmed via mass spec), Appearance (matches product description), and Endotoxin levels (below 1 EU/mg). Each CoA is batch-specific and accessible on every product page.
What is bacteriostatic water?
Bacteriostatic water contains 0.9% benzyl alcohol to inhibit bacterial growth. It is a standard laboratory supply. We carry pharmaceutical-grade BAC water in our accessories section.
How should I store peptides?
Lyophilized peptides are highly stable. For storage under 3 months, a cool, dark, room-temperature environment is sufficient. For long-term storage, refrigerate at 2 to 8°C or freeze at -20°C. Avoid repeated freeze-thaw cycles. Properly stored lyophilized peptides can remain stable for 2+ years.
How fast do you ship? Is cold shipping required?
Orders are processed within 0 to 2 business days. Standard delivery takes 3 to 5 business days from fulfillment. Lyophilized peptides are stable at room temperature and do not require cold shipping. All orders ship in discreet, unlabeled packaging with full tracking included.
Do you ship internationally?
We currently ship to all 50 U.S. states. International availability varies by country. Contact our support team for details. International orders may be subject to local customs fees and import duties.
Are these peptides for human use?
All Echelon Peptides products are sold strictly for research, laboratory, and educational purposes only. They are not approved for human consumption, veterinary use, or therapeutic application. By purchasing, you confirm you are a qualified researcher and agree to use products in accordance with all applicable laws and regulations.
What is your return policy?
We stand behind a 60-day money-back guarantee. Damaged products, incorrect items, or anything that doesn’t meet purity standards will be refunded or replaced in full. Unopened items may be returned within 60 days for a full refund.
How do I contact support?
Reach us by email at [email protected] We typically respond within 24 hours on business days. Have your order number ready for any order-specific inquiries.